1. How can I make an order? 

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

Make sure you’re logged in to your account. If you don’t have an account with us, you may create an account and still continue to checkout.

2. How will I know that my order has been received?

When finalizing the order, a message will appear on your screen indicating that your order has been sent correctly to Tayorana. You will soon receive an email confirmation for your purchase at the address indicated.

3. What can I do if I don’t receive the order confirmation email?

If you don’t receive our confirmation order email, you can write us at info@tayorana.com or fill out the form giving us your name and details of purchase, we will advise you if your order has been received or not.

4. Is is possible to buy only the padding of a Tayorana cushion cover? 

Our padding can not be purchased without a brand cushion cover. They are made exclusively for the cushions of the brand.

A product is out of stock will it appear again? 

Product availability is limited. If a product is out of stock in the page, You can send us a mail at info@tayorana.com or fill out the form indicating the reference of the product. We will send you information on availability of this product by email. You will also be able to pre-order the product.

For products that must be manufactured, the delivery time is from 4 to 5 weeks. Each cushion is a unique piece, so small variations in pattern as in color is normal. → Contact page

1- What are the shipping costs? 

The shipping costs established for each of the orders registered on the website are:

• Metropolitan France and Corsica via Colissimo Home Delivery : €8.5
• Metropolitan France and Corsica via Colissimo Relais Colis® collect points : €5.5

• Belgium, Luxembourg, via Mondial Relay – Points Relais® collect points : €5.5

• EU/zone A (Germany, Belgium, Luxemburg, Netherlands, UK, Italy, Spain, Portugal, Austria) via Mondial Relay Home delivery : €10

• EU/zone B (Switzerland, Finland, Sweden, Norway) via Colissimo Europe Home Delivery : €15

• For delivery outside the European Union: please contact us to check the possibility.

Free Shipping in the EU on orders over €150.

2. How long it will take to send my order? 

Generally all the orders will be prepared and dispatched the day after receiving the order. We commit to send each order in a maximum of 2-3 working days after receiving it.

Orders placed during the weekend will be processed on the following Monday and all the orders placed during bank holidays will be processed the next working day.

3. How long does it take for my order to arrive? 

Our initial commitment is to deliver our orders within 3 to 7 days and up to 15 days. However, delays may occur for reasons such as product customization, unforeseen circumstances, or the delivery area.

4- How can I track my delivery? 

Once your order has been shipped, you will receive an email to confirm that your package has been sent. If you want more information about your order, you can check your customer account.

5- In case of absence or disclaimer

• • Via Home Delivery :

The service is presented once. In case you are absent, the parcel is deposited at the nearest post office. You have 15 days to pick up your parcel with an ID card.

• • Via withdrawal points :

You will receive a notification by email and/or SMS as soon as the package is available in the withdrawal point. Delivery against signature.

Collect points keep your package 14 working days and are accessible at their opening hours. After 15 days, if you do not show up, the parcel will be sent to our warehouse.

1. What are the different payment methods?

Payments are made via Paypal or credit card (Master, Visa) via this same payment gateway.

All prices posted on tayorana.com are in euros including tax.

2. Is my payment secure? 

This site has an SSL certificate to guarantee the security and confidentiality of the data. This site does not store sensitive data about its users or customers. The transactions are made via the Paypal payment gateway. Paypal is a totally secure payment method.

1. How to exchange an article? 

You have a period of 14 days from the delivery date to return the article for exchange.

Products must be in the same condition they were purchased in. All packaging and tags must be returned for an exchange to be accepted.

Products may be returned at your own expense by Colissimo with signature. Any exchange for a different item will generate new shipping costs that will be at your charge.

All requests related to this clause must be made by email at the following address: info@tayorana.com

2- How to proceed if an article is damaged or has a manufacturing defect?

In case of receipt of a damaged article, you must inform the customer service on the day of receipt of the package.

You can return a product that presents a quality defect within 14 days following the date of purchase.

Your item must be unused and in the same condition that you received it. All packaging and tags must be returned for a refund or exchange to be accepted.

If applicable, thanks for contacting us at the following address : info@tayorana.com

3. How to get a refund ? 

You have a withdrawal period of 14 days from delivery date to return the product for a refund.

Products may be returned at your own expense by Colissimo with signature, in their packaging and in their original condition.

We will refund the product within a maximum period of 30 days, deducting the transport costs.

All requests related to this clause must be made by email at the following address: info@tayorana.com

What are the benefits when I sign up for the page?

By registering on tayorana.com, you get a 10% discount and exclusive offers for subscribers. Plus, you can belong to the Cushions Lovers around the world fidelity program that will earn you and your family and friends a 5% discount.

NOTE: coupons and exclusive discounts for subscribers vary according to the season.

1. How to buy the Gift Card?

1. select the amount of the card
2. purchases are made through Paypal or credit card
3. once the payment is received, you will receive the Gift Card Code and a PDF that will allow you to print it if you wish.

Ready! send your congratulations message with the gift card code

2. How to use the Gift Card code?

1. your family member or friend selects his/her favorite product
2. she/he enters the promo code in the “PROMOTION CODE” field and clicks Apply. Purchases are made through Paypal or credit card.
3. the amount of the gift card will be deducted from the total purchase

That is all! once payment is received, the shipment is made

⇒ I want to buy a gift card 

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