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Terms and conditions of sale

The present general conditions of sale are concluded between:


Adress : 4 rue Lamarck 75018 PARIS France
Tél : +33 (0)6  08763824
E-mail : info@tayorana.com
Registration n° 839 816 980 R.C.S Paris
Called « The seller »



and :

Any individual wishing to make a purchase on the Seller web site, at the https://www.tayorana.com/ adress,

Called « The Client »




The terms and conditions of sale define the contractual relation between the Seller and the Client, and the conditions that apply to all purchases made on the Seller retail website https://www.tayorana.com, called “the Site”.

With the present terms and conditions of sale, the Client is forbidden to purchase for resale, according to clause L 110-101 of the Commercial Code

The Client must be at least 18 years old and have judicial capacity or have a parental authorization to order on the Site.

The acquirement of a product on the Site implies the Client’s complete acceptation of the General Terms and Conditions of Sale. These override any of the Client’s general or particular conditions.

The Seller has the possibility to change the General Terms and Conditions of Sale. However the Conditions applied to the Client are those in effect at the date of his order on the Site.



The available products are presented on the Seller Website.

In an ongoing effort to improve the description of the offer, we may need to modify or add features to the product descriptions. We reserve the right to remove any product from the Site at any time and to remove or modify any other item or content thereof.

The photographies occasionally accompanying the products are as loyal as possible but cannot ensure a perfect similarity with the available product. They show presentation suggestions in which the entirety of the elements in the photographies are not necessarily available for sale.

The suggested products respect the regulations for the product contents, and comply with the health and safety of the consumers.



The price indicated by the Seller at the order time are in Euros and includes tax.

The Seller has the possibility to change his prices at any moment, however the prices on the Seller website on the day of the order are the only ones applied to the Client.

The indicated prices include the order processing costs.

The applied shipping prices are those shown on the Website at the order time.

The selling price is requested upon order.



The order can be payed for in the following manner :

Payments are made via Paypal or credit card (Visa, MasterCard and American Express). The Site has an SSL certificate and additional security measures to guarantee the security and confidentiality of the data. The Site does not store sensitive data about its users or customers. The transactions are made via the Paypal payment gateway. PayPal is a fast, easy and secure way of payment.

The Client’s credit card number is solely directed to the bank’s servers, in a secure environment.



The shipping costs established in euros for each of the orders registered on the website are:

    • Metropolitan France and Corsica via Colissimo Home Delivery : €8.5
    • Metropolitan France and Corsica via Colissimo Relais Colis® collect points : €5.5
    • Belgium, Luxembourg, via Mondial Relay – Points Relais® collect points : €5.5
    • EU/zone A (Germany, Belgium, Luxemburg, Netherlands, UK, Italy, Spain, Portugal, Austria) via Mondial Relay Home delivery : €10
    • EU/zone B (Switzerland, Finland, Sweden, Norway) via Colissimo Europe Home Delivery : €15
    • For delivery outside the European Union: please contact us to check the possibility.


Free Shipping in the EU on orders over €150.



The client wishing to order on the Seller Website must:

    • visit the product descriptions and add the desired products to his or her cart
    • validate the cart
    • correct any input errors
    • validate the order
    • choose and validate the payment method


It is the client’s sole responsibility to ensure the accuracy of the provided information. The Seller will directly communicate an order confirmation to the Client by email.

The provided information and the registered confirmation are proof of transaction. The Seller will archive the orders and order confirmations on a reliable and durable base constituting a loyal copy, according to clause 1348 of the Civil Code. The seller’s online registers are considered proof of communication, order, payment, and transaction by the Parties.

The Seller has underwritten a sale contract with his banking organization. The banking transaction is secure and the Seller does not withhold, for any reason, banking information about the Client. The Seller has the right to deny an abnormal order in reason of the quantities for example.



The products presented on the Seller website can be delivered worldwide in Europa. For delivery outside the European Union, please contact us to check the possibility.

The shipments are made at the address provided by the Client. Generally all the orders will be prepared and dispatched the day after receiving the order. We commit to send each order in a maximum of 2-3 working days after receiving it.

Orders placed during the weekend will be processed on the following Monday and all the orders placed during bank holidays will be processed the next working day.

Our initial commitment is to deliver our orders within 3 to 7 days and up to 15 days. However, delays may occur for reasons such as product customization, unforeseen circumstances, or the delivery area. Once your order has been shipped, you will receive an email to confirm that your package has been sent. If you want more information about your order, you can check your customer account.

In case of absence or disclaimer :

  • Via Home Delivery :

The service is presented once. In case you are absent, the parcel is deposited at the nearest post office. You have 15 days to pick up your parcel with an ID card.

  • Via withdrawal points :

You will receive a notification by email and/or SMS as soon as the package is available in the withdrawal point. Delivery against signature.

Collect points keep your package 14 working days and are accessible at their opening hours. After 15 days, if you do not show up, the parcel will be sent to our warehouse.




In the case of unavailable products ordered, the Seller will inform the Client by email, as fast as possible, and the price will be refunded to the client, in the next thirty days.

The Client will have the possibility to obtain the refund (in the next thirty days) or an exchange of an unavailable product for an equivalent product. In this case, the return costs will be at the expense of the Seller.



You have a period of 14 days from the delivery date to return the article for exchange. Products must be in the same condition they were purchased in. All packaging and tags must be returned for an exchange to be accepted. Products may be returned at your own expense by Colissimo with signature.

Any exchange for a different item will generate new shipping costs that will be at your charge.

In case of receipt of a damaged article, you must inform the customer service on the day of receipt of the package. You can return a product that presents a quality defect within 14 days following the date of purchase. Your item must be unused and in the same condition that you received it. All packaging and tags must be returned for a refund or exchange to be accepted.

You have a withdrawal period of 14 days from delivery date to return the product for a refund. Products may be returned at your own expense by Colissimo with signature, in their packaging and in their original condition. We will refund the product within a maximum period of 30 days, deducting the transport costs.

All requests related to this clause must be made by email at the following address: info@tayorana.com. The return must be made by post, in “tracked colissimo”.



All the website elements such as the graphic, sound, textual elements including the underlying technology and product presentation are the exclusive propriety of TAYORANA.

The web user is forbidden to reproduce, represent or diffuse, even partially, any element part of the website.

All reproductions or representations of the website are submitted to the specific and prior agreement of TAYORANA.

The non compliance of this obligation is an infraction that engages the criminal justice responsibility of the author.

All techniques such as framing or deep-linking are strictly forbidden unless special written authorization is delivered by TAYORANA.

The “TAYORANA” name was subject to a trademark registration at the INPI. In consequence, all reproductions of this brand, non authorized by TAYORANA constitute a counterfeit act that can be the object of penal or criminal prosecutions.

The web user is thus forbidden to harm the “TAYORANA” brand. It is strictly forbidden to use or reproduce the TAYORANA name for any reason, on any medium without the prior and written authorization of TAYORANA.



The Seller informs the Client that his personal information is saved and that the Seller has made the necessary procedure with the CNIL about the treatment of this data, in accordance with the Informatics and Liberty law n° 78-17 from January 6th 1978.

The Client is informed that his data is treated to allow the Seller to provide the different services offered on the website.

In this way, the treatment of the Client’s personal data was declared to the CNIL.

In accordance to clause 27 of the Informatics and Liberty law from January 6th 1978, the Client has the right to access, to modify, to rectify, or to delete his or her collected data simply by contacting the Seller at the following address: 4 rue Lamarck 75018 Paris.

The data given by the Client is not communicated to third parties by the Seller.



The Seller is subject to an obligation of means vis-à-vis the Client. It is expressly agreed that the Seller can not be held liable for any disruption in the provision of the service for any reason, any external intrusion or infection with computer viruses. The Seller can not be held responsible for any malfunctioning of the postal services or other delivery services service.

The Client is responsible for the accuracy of the information provided at the time of the order, relating to the address of delivery, billing, email and telephone number. The Seller cannot be held responsible for the consequences of a possible error in this information. All costs inherent in these consequences shall be borne by the Client.

In case of dissatisfaction of a Customer for any reason, the customer cannot claim any compensation other than the reimbursement of an order.



The present General Terms and Conditions of Sale are under French law. In the case of a dispute in the execution or interpretation of these, the parties agree that any action in Justice, any reclamation will be the object of formal notice sent by registered mail with an acknowledgment of receipt.